Boost your call center's performance with Leexi

In a call center, every call is an opportunity to improve customer satisfaction and increase sales. To fully harness this potential, you need powerful tools that analyze interactions, provide precise data, and support your teams' development. Leexi, an innovative AI assistant with conversational intelligence, collects and processes all call information to give you a clear view of performance. With these detailed analyses, you can quickly identify improvement areas, boost agent engagement, and manage your call center as a true performance engine.

How does Leexi leverage all call data to improve your call center?

Leexi thoroughly analyzes each call to extract key metrics such as the pick-up rate of incoming calls, first or second call resolution, closing rate trends, average call duration, and silence times. This precise data helps you understand the dynamics of your conversations and identify improvement levers. For example, by detecting high silence times, you can train agents to better engage in conversation, thus improving customer satisfaction.

What benefits do Leexi's comprehensive dashboards bring to call center managers?

Leexi's dashboards give managers a global and detailed view of their teams' performance. They help manage people by identifying each employee's strengths and areas for improvement. With these tools, you can offer every employee a personalized development plan, promoting fast and targeted skill growth.

Leexi, the essential ally for a high-performing and agile call center

Leexi is more than just an analytics tool—it's a real partner for your call center. By leveraging conversational intelligence, it helps you get the most out of every call, manage your teams with precision, and foster a culture of continuous improvement.

Try Leexi for free today and transform your call center!

Try Leexi for free