Conversational AI to enhance customer experience? 5 strong reasons to use it

Customer experience is at the core of every successful Business. Today’s customers expect personalized interactions, instant support, and tailored solutions. This is where conversational artificial intelligence comes in, offering outstanding opportunities to significantly boost customer experience.

In this article, we share 5 compelling reasons to use conversational AI to enhance your customers’ experience.

What is conversational AI?

Conversational AI is a type of artificial intelligence that leverages advanced technologies like natural language processing and machine learning. It enables machines to understand and respond to customer requests across various interfaces. The main goal of conversational AI is to deliver accurate, fast, and personalized responses to best satisfy the customer.

What defines a good customer experience?

A good customer experience means providing seamless, personalized, and relevant interactions at every stage of the customer journey. According to a study by the renowned firm KPMG, customer experience relies on 6 pillars: personalization, integrity, expectations, time & effort, resolution, and empathy. This includes clear communication, quick responses, personalized recommendations, and effective problem-solving. The aim is to build trust and customer loyalty.

Reason #1: Gather data to better understand customer needs

Conversational AI collects valuable data from customer interactions. This data can then be analyzed to accurately identify customer needs and preferences. It allows you to tailor interactions and offer customized solutions that meet their expectations.

Reason #2: Personalized recommendations and offers

Another major benefit of conversational AI is its ability to deliver tailored solutions. By leveraging the collected and analyzed data, it can provide recommendations and personalized offers that match customer expectations, strengthening engagement and boosting sales.

That’s exactly what Leexi does! Thanks to our artificial intelligence, during your calls, Leexi automatically transcribes conversations into written summaries. This lets you revisit key moments and adapt to each customer’s specific needs and expectations, enhancing the overall experience.

Enhance your customer experience

Reason #3: Instant answers with assistants

Reducing wait times and boosting customer satisfaction is also possible with conversational AI! It can provide instant support by answering questions in real time, often through online assistants like chatbots. This reduces waiting and improves satisfaction.

Reason #4: Save time

Another key advantage is that repetitive and time-consuming tasks are automated with conversational AI. Your teams can then focus on higher-value activities. From chatbots for routine queries to automatic call summaries, automation with conversational AI optimizes your processes while delivering a fast and seamless customer experience.

Reason #5: Continuous improvement through machine learning

Conversational AI uses machine learning to constantly improve. By collecting data from customer interactions, AI learns and adapts to provide increasingly accurate responses and solutions. This ongoing improvement ensures a superior customer experience and keeps your company at the forefront of innovation.

For example, with Leexi, a brief summary of previous conversations is displayed before each call to remind you of key points discussed. This helps you avoid repetition and deliver an even more personalized experience.

In conclusion ...

Conversational AI is a real opportunity to enhance customer experience. It enables personalized offers, automates repetitive tasks, and leverages machine learning for continuous improvement. At Leexi, we understand the importance of customer experience, which is why our service includes all these advanced conversational AI features. By choosing Leexi, you’ll stand out, build customer loyalty, and benefit from cutting-edge innovation. Don’t miss the chance to take your Business to the next level with an exceptional customer experience powered by Leexi!