Zoho: the integrated software suite to manage all your operations

Zoho Corporation is an Indian multinational technology company that develops web-based business tools. It is best known for its CRM and the online office suite from which it gets its current name. Zoho CRM falls under the sales enablement category. It is an award-winning CRM trusted by a global network of over 250,000 businesses in 180 countries to convert more leads, engage customers, and increase their revenue.

Who is Zoho CRM for?

Customer Relationship Management (CRM) is a strategy businesses use to manage their relationships and needs with customers. CRM helps organizations streamline processes, build customer relationships, increase sales, improve customer service, and boost profits.

Zoho CRM is suitable for everyone

Zoho CRM acts as a single repository to bring together your sales, marketing, and customer support activities, streamlining your processes, policies, and HR on one platform. Zoho CRM can be easily customized to meet the specific needs of any business, regardless of type or size. Modern CRM systems like Zoho CRM are used by startups, large enterprises, and verticals such as real estate, healthcare, insurance, law, media, restaurants, travel, banking, tax, freelancers, and non-profits to increase sales and improve marketing and customer support.

For B2B and B2C

Zoho CRM is used for B2B. From managing account contact information to updating business deals, payments, and reports, Zoho CRM enables B2B companies to keep control over their sales operations. It helps them create a common platform to synchronize partners, suppliers, and other stakeholders in their business.

Zoho CRM is also used for B2C. B2C companies have shorter customer lifecycles and generally need a more direct and less time-consuming solution. Zoho CRM features like lead management, instant surveys, marketing automation, and more help B2C businesses reach their customers more easily.

For SMBs and Enterprises

Zoho CRM is used by SMBs. SMBs are not just small and medium—they are also smart and modern businesses. The misconception that cloud CRM is too expensive or complicated for SMBs is false. Companies can always start their CRM journey with the free version of Zoho CRM. As a great technology equalizer, CRM systems for small businesses give SMBs a level playing field and the ability to compete with the biggest players in their sector.

Zoho CRM is also used by Enterprises. With advanced CRM features like workflow management, advanced analytics, territory management, and sales and marketing automation, Zoho CRM helps reduce the time salespeople spend on repetitive tasks, giving them more time to focus on customers and unify operations across multiple locations.

Strengthen your CRM

The benefits of Zoho CRM

Using a CRM like the one offered by Zoho Corporation provides multiple benefits for your business.

The power of customer satisfaction

Zoho CRM gives you the ability and means to start every conversation with your customers in the best way—at the right time, on the right channel, and with the right message. There are many ways to improve customer satisfaction: segmentation, omnichannel presence, predictive intelligence, or key performance indicators, for example. More personalization in the customer experience increases their loyalty.

Low effort for high efficiency

With Zoho, your CRM is not just for collecting data. The goal is to save time. Its use enables a form of automation, whether for campaigns, customer journeys, or other processes. The main objective is to be fully available for the relationship, then turn to the software.

Advanced analytics for better task management

Zoho offers advanced analytics tools that inform decisions made by salespeople. The CRM provides reports in detailed, customizable tables. You can drive growth and track your costs and revenues over the long term, sustainably.

Customize, improve, and deploy with ease

Manage Zoho CRM from A to Z effortlessly. Use a dedicated admin panel, advanced customization, and a powerful development platform to extend Zoho CRM's capabilities. Integrate over 500 third-party apps via Zoho Marketplace.

6 reasons to choose Zoho CRM

1. No hidden costs, no compromise on features
2. Price protection: always get the best deal
3. Refreshingly simple to use: a modern CRM for a modern business
4. Flexible contracts with no downtime
5. Dedicated migration, deployment, and training programs
6. A vast development platform for custom solutions and integrations

A reliable CRM for modern businesses

• Fastest deployment on the market
• Highly customizable vertical markets on demand
• Premium support for virtually zero downtime