Zendesk Support: Affordable customer service software

Zendesk, the CRM, aims to help support, sales, and Customer Success teams better engage with their clients. This means you can pay for fewer tools and keep all your customer data in one place as part of your sales enablement strategy.

What is a CRM?

Customer Relationship Management is the strategy businesses use to manage their relationships and needs with clients. CRM helps companies streamline processes, build customer relationships, increase sales, improve customer service, and boost profits.

Zendesk: a leader in customer service

Zendesk enhances customer service. We design software to meet customer needs, set your team up for success, and align your business. This tool helps you win leads, and customers want a seamless experience, wherever they are in their buying journey. Deliver meaningful conversations that generate more qualified leads and close more deals with Zendesk Sell.

Take a quick tour

The best way to learn about Zendesk is to experience it as a customer. See for yourself how Zendesk makes the customer experience easier.

As soon as you land on their site, they offer an 11-step demo. They immerse you in a scenario you might encounter at work. They help you find the solution with their Zendesk CRM. At the end, they offer to install the first version for 3 months—and maybe longer if you’re convinced.

The Zendesk Accelerator

Great companies don’t settle for “good enough” service. In a world that demands resilience, we’ll help you lead the way. Their event is backed by recent discoveries. You’ll learn to automate smarter. Empower your agents. And find new ways to deliver more connected experiences. Keep the momentum going. Your business is meant to reach new heights.

The benefits outweighed the costs in these areas:

After investing in Zendesk, clients were able to quickly modernize their customer support. Key investment results include:

• Fast and efficient implementation and integration
• Increased visibility
• Easy integration with existing solutions
• Ability to quickly and easily add extra channels
• Ability to automate time-consuming tasks

How does Zendesk help you?

Zendesk aims to help support, sales, and Customer Success teams better engage with clients. This means you can pay for fewer tools and keep all your customer data in one place.

The 8 cases when you need Zendesk products:

1. Zendesk Support. Track, prioritize, and resolve customer tickets.

Zendesk Support brings all your customer interactions into one place, allowing you to create a seamless and productive workflow. Your customer will have the same great experience no matter which channel they use to contact you: email; public social media like Facebook; or social messaging like WhatsApp, WeChat, Twitter Direct, etc.

2. Zendesk Help Center. Improve self-service and empower agents.

Zendesk Help Center, also known as Guide, is a smart knowledge base that lets you create self-service and empower your agents. The help center organizes FAQs, product features, and everything your customers ask. It’s perfect to combine with Zendesk Support, which speeds up your team’s work even more.

You can also learn more about companies using Zendesk Help Center.

3. Zendesk Chat. Reach your customers instantly, wherever they are.

Live chat is essential for quick help and building a personal connection with customers. Zendesk Chat lets you respond faster to customer questions via web, mobile, and messaging without disrupting their experience.

4. Zendesk Talk. Speak with customers.

Zendesk Talk is an integrated voice solution. Your agent can pick up the conversation directly from Zendesk or integrate with your chosen software. Talk is a cloud-based telephony solution, so you don’t need extra hardware or a technical team to set it up.

5. Zendesk Explore. Measure and improve the customer experience.

Zendesk Explore is an analytics and reporting tool. It helps you collect, measure, and improve the entire customer experience. You get clear, automatically generated reports for your colleagues: the topics your customers ask about most, how successfully AI resolves tickets, and more.

6. Zendesk Gather. Help customers connect and collaborate.

Zendesk Gather is community forum software. Gather creates a space where your customers can talk, share ideas, request features, and help each other instead of always relying on your support team.

The best part of Gather is you can bring in an agent if a question is tough and needs your team’s attention.

7. Zendesk Sell. Boost sales team productivity.

Zendesk Sell is a CRM that improves your sales team’s processes, productivity, and pipeline visibility. Sell stores the full context of a customer account, reducing the number of steps your salespeople would take without it.

8. Zendesk Sunshine. Connect your platforms to Zendesk and customize it.

Zendesk Sunshine is a modern, flexible CRM platform native to AWS. Zendesk Sunshine gives stakeholders in a company the ability to integrate their data sources into CRM data.

Get a demo

Connecting their data sources with CRM management helps stakeholders track performance.

This evaluation puts them in a good position to improve productivity over time. Plus, the platform helps organizations gather customer data for a complete view of their clients.

They have an open and flexible architecture. Their library of over 1,200 apps and integrations lets you add your daily systems with one click, and their full suite of APIs lets you extend and customize solutions. When you connect your tech stack to Zendesk, your data becomes useful and actionable.