Freshsales CRM Software for Sales Teams

Freshsales sales force automation software is a powerful CRM for sales teams. Sellers can generate quality leads, engage in contextual conversations, leverage AI insights to close deals, and nurture customer relationships with this software.

What is a CRM?

Freshsales offers various products focused on building customer relationships and increasing sales.

• Freshsales is one of Freshwork’s products
• It provides sales automation to boost sales.
• The Freshsales suite is a CRM that can help you easily convert leads.
• Freshsales nurtures your customer relationships and helps you close deals faster. You can also improve sales and reduce IT complexity.

Customer Relationship Management (CRM) is the strategy businesses use to manage their relationships and needs with their customers. CRM helps companies streamline processes, build customer relationships, increase sales, improve customer service, and boost profits.

What is Freshsales?

Freshsales is a cloud-based CRM solution that helps businesses across various industries manage interactions with existing and potential customers.

Features include one-click calling, lead tracking, sales management, event tracking, and more. Users can also send personalized bulk emails from the platform and monitor activity on those emails. The inbox automatically prioritizes emails from contacts and leads awaiting a response.

How can Freshsales help you accelerate your revenue?

Close deals faster with a 360° view of your customers. Get a complete picture of customer interactions to deliver personalized experiences. Use data to drive revenue.

Boost sales efficiency by streamlining your sales process. Have contextual conversations, automate time-consuming tasks, and spend valuable time selling—not on mundane chores.

Reduce IT complexity and costs with an all-in-one solution. Keep your teams happy with a solution that’s easy to implement and use. Increase adoption, lower costs, and boost morale.

Focus on the best leads to generate more opportunities.

Website leads are the most engaged. Launch chat campaigns and turn your website into a lead generation machine.

Key features:

1. Use AI-powered chatbots to chat with visitors in real time

2. Capture visitor information with customizable web forms

3. Understand visitor intent. Track page visits and actions on your site.

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Have contextual conversations to shorten your sales cycle.

Identify top leads, communicate on a customer’s preferred channel, and personalize messages based on behavior.

Get full context with sales, marketing, and support touchpoints on the activity timeline.

Focus on the best opportunities with Predictive Contact Scoring.

Communicate seamlessly across all channels—phone, email, chat, SMS.

Drive deals to close faster. Improve sales conversions with AI-based insights.

Fun fact: their artificial intelligence is called Freddy. Freddy AI helps you focus on the right deals that will generate revenue. Gain insights across the entire funnel, from lead to revenue.

Find the best deals to close with AI-powered Deal Insights.

Collaborate across teams in real time with Slack integration.

Improve revenue predictability with dynamic forecasting.

Why choose Freshsales?

If you need a solution for your marketing teams to organize customer information, personalize and automate email campaigns, and find the right sales opportunities, then Freshsales Suite is for you. It’s an all-in-one solution for sales and marketing teams. It offers sales force automation, marketing automation, chat, and telephony to achieve your goals in one platform.

Beyond engaging in sales conversations, Freshsales helps manage your sales pipeline more efficiently. It tracks deal progress and lets your professionals add tasks, organize meetings, and contact customers from their individual deal cards.

Freshsales CRM comes in four packages: sprout, blossom, garden, and estate. The "sprout" package is free, and users can upgrade as their business needs grow. The most basic package offers basic reports, built-in communications, and iOS and Android apps. The advanced "Estate" package provides a reporting dashboard, advanced customization, rule-based lead scoring, and segment integration.

All Freshsales plans include 24/7 email support and 24/5 phone support.

Here’s a non-exhaustive list of some software features:

• API access
• Contact management
• Database management
• Funnel reports
• Integrations
• Performance reports
• Pipeline management
• Task assignment
• Territory/quota management