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stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"/>\u003C/g>",{"id":24,"documentId":25,"metaTitle":26,"metaDescription":27,"slug":28,"heroTitle":29,"heroUnderTitle":30,"heroUnderTitle2":31,"heroUnderTitle3":32,"heroCTA":33,"heroVideoUrl":34,"blog":35,"createdAt":36,"updatedAt":37,"publishedAt":38,"locale":39,"sectionSecurity":34,"heroCtAlink":34,"localizations":40,"heroImage":50,"recommendedArticles":101,"contentType":102},7393,"gpaxwhqc9hnuu9yn8jyrperi","Verbeter communicatie met zakelijke b","Zakelijke telefoons zijn essentieel voor succes en productiviteit. Ontdek wat zakelijke telefonie inhoudt en de belangrijkste termen!","/nl/integraties/voip/wat-is-bedrijfs-telefonie/","Wat u moet weten over zakelijke telefonie","Ontdek het professionele telefoonsysteem voor MKB","Verbeter uw communicatie","Blijf georganiseerd","Vereenvoudig uw communicatie",null,"Sinds de uitvinding door Alexander Graham Bell in 1876 is de telefoon enorm geëvolueerd. Laten we de oorsprong en evolutie van dit unieke hulpmiddel bekijken... Op 14 februari 1876 diende de Brits-Amerikaanse Alexander Graham Bell een patent in voor een audiosysteem. De telefoon was geboren!\n\nKunt u zich voorstellen hoe uw leven nu zou zijn zonder dit apparaat op uw bureau? Met zoveel ontwikkelingen in ruim een eeuw is de geschiedenis van __zakelijke telefonie__ zeer rijk. U zult het zelf zien.\n\nCommunicatie, en meer specifiek zakelijke telefonie, is een belangrijk onderdeel van sales enablement.\n\n## Wat is zakelijke telefonie?\n\n### De basis van zakelijke telefonie:\n\nLaten we beginnen met VoIP, wat staat voor Voice over Internet Protocol. Ook wel IP-telefonie, internettelefonie of internetbellen genoemd. Het is een alternatief voor het openbare telefoonnetwerk (PSTN). Hoewel het ingewikkeld klinkt, is een VoIP-telefoonsysteem eenvoudig. Zakelijke telefonie of IP-telefonie is een communicatietechnologie die steeds meer door professionals wordt gebruikt. Het maakt gebruik van internet voor telecom en prospectie.\n\nIn de basis is een zakelijk telefoonsysteem een manier om spraakoproepen via IP-netwerken te verzenden. Het maakt bellen mogelijk via een internetverbinding in plaats van een vaste lijn. Recente snelle verbeteringen maken het de standaard voor bedrijven die betrouwbare en schaalbare communicatie willen. Moderne zakelijke telefonie is nu consistent en betrouwbaar.\n\n### Zakelijke telefonie: een echte troef?\n\nZakelijke telefonie biedt een __lage kosten__ en probleemloze telecomoptie die geschikt is voor alle bedrijven en CRM-systemen. Het gebruik van dit type telefoon bespaart kosten die bij traditionele communicatie horen. Belskosten zijn vaak lager en bedrijven hoeven niet voor meerdere lijnen of veel apparatuur te betalen.\n\nEen VoIP-telefoonsysteem is een communicatiemogelijkheid die u niet mag negeren. Voordat we verder gaan, wilt u natuurlijk weten hoe het precies werkt.\n\n__Hoe werkt zakelijke telefonie?__\n\nBij een gewone telefoonverbinding wordt een fysieke verbinding geleverd door een provider (meestal een telefoonbedrijf). Deze loopt tussen u en het nummer dat u belt. Dit systeem gebruikt de traditionele telefooninfrastructuur, het netwerk van telefoonlijnen door het land.\n\nBij zakelijke telefonie worden gesprekken anders verzonden. De audio aan het einde van een oproep (uw stem) wordt omgezet in digitale pakketten. Zie ze als data-enveloppen, net als gewone enveloppen met uw geschreven boodschap. Zakelijke telefonie is onderdeel van prospectietools.\n\n![téléphonie ](https://reliable-canvas-66698e1f5b.media.strapiapp.com/pexels_tyler_lastovich_699122_c71f82ce69.jpg)\n\n## Hoe worden signalen verzonden?\n\nDe omzetting van spraaksignalen in digitale pakketten gebeurt door zogenaamde \"__codecs__\". Codecs kunnen hardware of software zijn. Ze comprimeren de spraak en coderen deze in digitale signalen. Om de vergelijking voort te zetten: ze stoppen uw stem in digitale enveloppen.\n\nDe datapakketten worden via IP verzonden, via een lokaal netwerk (LAN) of online. Vaak via Real Time Transport Protocol (RTP), of anders via SRTP (Secure Real-Time Transport Protocol), een versleutelde versie. Dit is als een postbode die uw enveloppen bezorgt.\n\nDe pakketten komen bijna direct aan. Ze worden dan gedecodeerd en gedecomprimeerd door codecs, die digitale data omzetten in audio. De ontvanger hoort uw stem alsof het een gewone telefoonlijn is. De codecs aan de zendzijde openen de enveloppen om te lezen.\n\n[Verbeter uw communicatie](https://www.leexi.ai/demo#cta)\n\n## 10 technische termen die u moet kennen in zakelijke telefonie\n\n__1. Bandbreedte__\nDe capaciteit van een netwerk om data in een bepaalde tijd te verzenden, vaak gemeten in kbps. Hoe meer bandbreedte, hoe meer VoIP-gesprekken mogelijk. Bij beperkte bandbreedte is de gesprekskwaliteit lager.\n\n__2. Codecs__\nHardware of software die data comprimeert, codeert en decodeert. Bij VoIP zetten ze spraak om in digitale pakketten, comprimeren deze voor verzending en zetten ze weer om aan de ontvangende kant.\n\n__3. Latentie__\nDe tijd die data nodig heeft om te reizen. Hoge latentie veroorzaakt vertraging tussen verzenden en ontvangen, wat problematisch is bij VoIP, vooral bij videogesprekken. Vertraging boven 150 ms is merkbaar en belemmert het gesprek.\n\n__4. VoIP__\nVoice over Internet Protocol maakt bellen via internet mogelijk. Audio wordt als digitale data verzonden en vrijwel direct ontvangen. Het wordt de nieuwe standaard voor zakelijke communicatie.\n\n__5. PBX__\nPrivate Branch Exchange is een privé-telefoonnetwerk binnen een bedrijf. Hiermee kunt u intern bellen door een toets in te drukken.\n\n__6. IVR__\nInteractive Voice Response is een functie van traditionele telefonie waarmee bellers via menu's kunnen navigeren en oproepen kunnen doorverbinden, zoals \"druk 1 voor administratie\".\n\n__7. DSL__\nDigital Subscriber Line is traditionele telefoontechnologie die hoge snelheid biedt via bestaande telefoonlijnen, waarbij analoge signalen over koperlijnen reizen.\n\n__8. RTP__\nReal Time Transport Protocol draagt data van VoIP-gesprekken en andere multimedia. SRTP is de beveiligde, versleutelde variant.\n\n__9. SIP Link__\nEen manier om spraak via internet te versturen, vaak als alternatief voor VoIP. Verbindt een PBX met internet en biedt meer controle, maar vereist meer apparatuur.\n\n__10. Enterprise Telephony__\nSoftware of apps voor VoIP-gesprekken, zoals __Aircall__ of __Ringover__. Gebruikt u computer, mobiel of tablet in plaats van een VoIP-telefoon? De meeste \"softphones\" tonen een telefoonhoorn op het scherm met toetsenbord en schermbediening.","2026-06-03T14:47:36.583Z","2026-06-03T17:42:45.147Z","2026-06-03T17:42:45.227Z","nl",[41,44,47],{"locale":42,"slug":43,"documentId":25},"fr","/fr/integrations/voip/qu-est-ce-c-est-la-telephonie-d-entreprise/",{"locale":45,"slug":46,"documentId":25},"en","/en/integrations/voip/what-is-business-telephony/",{"locale":48,"slug":49,"documentId":25},"de","/de/integrationen/voip/was-ist-geschaeftstelefonie/",{"id":51,"documentId":52,"name":53,"alternativeText":54,"caption":34,"width":55,"height":56,"formats":57,"hash":68,"ext":59,"mime":62,"size":69,"url":70,"previewUrl":34,"createdAt":71,"updatedAt":71,"publishedAt":72,"focalPoint":34,"related":73},2277,"japitxq7lx6z0r4hzqtbduij","bestsellers.png","group computer",433,325,{"thumbnail":58},{"ext":59,"url":60,"hash":61,"mime":62,"name":63,"path":34,"size":64,"width":65,"height":66,"sizeInBytes":67},".png","https://reliable-canvas-66698e1f5b.media.strapiapp.com/thumbnail_bestsellers_942689f3b9.png","thumbnail_bestsellers_942689f3b9","image/png","thumbnail_bestsellers.png",85.04,208,156,85039,"bestsellers_942689f3b9",92.03,"https://reliable-canvas-66698e1f5b.media.strapiapp.com/bestsellers_942689f3b9.png","2025-11-05T15:02:50.230Z","2025-11-05T15:02:50.231Z",[74,88,89],{"id":75,"documentId":25,"metaTitle":76,"metaDescription":77,"slug":46,"heroTitle":78,"heroUnderTitle":79,"heroUnderTitle2":80,"heroUnderTitle3":81,"heroCTA":82,"heroVideoUrl":34,"blog":83,"createdAt":84,"updatedAt":85,"publishedAt":86,"locale":45,"__type":87},5617,"Enhance communication with business telephony","Business phones are essential to the success and productivity of your business. Find out what business telephony is all about and what technical terms you need to know to excel in the field!","What you need to know about business telephony","Discover the professional telephone system for SMEs","Improve your communication","Stay organised","Simplify your communication","Since its invention by Alexander Graham Bell in 1876, the telephone has evolved a lot until today. Let's take a look at the origins and evolution of this unique tool... On February 14, 1876, the British-born American Alexander Graham Bell filed a patent application for an audio transmission system. The telephone was born! \n\nCan you imagine what your life would be like today without this object on your desk? But with so many developments in just over a century, the history of __business telephony__ is more than rich. You'll see it for yourself.\n\nCommunication and more precisely corporate telephony is a major component of sales enablement. \n\n## What is business telephony? \n\n### The basics of business telephony:\n\nLet's start with VoIP, which stands for Voice over Internet Protocol. It is also called IP telephony, Internet telephony or Internet calling. It is an alternative to the public switched telephone network (PSTN). Although it may sound complicated, a VoIP phone system is a breeze. Business telephony or IP telephony is a communication technology increasingly prioritized by professionals. It uses the Internet to enable telecommunications and prospection.\n\nAt the simplest level, a business phone system is a way to transmit voice calls over IP networks. It is a way to make phone calls using an Internet connection, rather than making a call using a landline. Recent advances and improvements are rapid, making it the standard means of communication for businesses that want a reliable and scalable means of communication. Modern high-level business telephony is now consistent and reliable.\n\n### Business telephony: a real asset? \n\nWhat business telephony represents is a __low cost__ and hassle-free telecommunication option that suits all types of businesses and all types of CRM. Adopting this type of phone system allows a business to reduce or eliminate a variety of costs associated with traditional business communications. Call charges are often much lower and businesses do not need to pay for multiple phone lines or a lot of equipment.\n\nA VoIP phone system is a communications option you can't afford to overlook. Before we go any further, however, you'll rightly want to know exactly how it all works.\n\n__How does business telephony work?__\n\nWith a normal phone call, a specific physical path is provided by a service provider (usually a dedicated phone company). This path goes between you and the number you are calling. This system also uses the traditional telephone infrastructure, i.e. the network of telephone lines running across the country.\nWith a business phone service, calls are transmitted differently. The audio at the end of a call (your voice) is converted into digital packets. It is easier to think of them as data envelopes, in the same way that traditional envelopes contain what you have written. Business telephony is part of the prospecting tools\n\n![téléphonie ](https://reliable-canvas-66698e1f5b.media.strapiapp.com/pexels_tyler_lastovich_699122_c71f82ce69.jpg)\n\n## How are the signals transmitted?\n\nThe conversion of audio voice signals into digital packets is handled by what are called \"__codecs__\". Codecs can be hardware devices or software processes. They compress the voice signals and then encode them into digital signals. To continue our analogy, they take what you say and slip it into digital envelopes.\n\nThe data packets are then transmitted via IP. This can be done via a local area network (LAN) or online. They are often transmitted via Real Time Transport Protocol (RTP). Or, if this is not the case, via SRTP (Secure Real-Time Transport Protocol). The latter is simply an encrypted version of the former. This step of the process is like a mailman picking up your envelopes and taking them to their destination.\n\nThe data packets reach their destination almost instantly. They then have to be decoded and compressed, this is handled by codecs. They take the digital data and convert it into audio signals. The recipient of your call heard your voice as he would on a normal phone line. The codecs at the transmitting end open the envelopes so they can read them.\n\n[Have better communication](https://www.leexi.ai/demo#cta)\n\n## 10 technical terms to know in business telephony\n\n__1. Bandwidth__\nThe ability of a network to transmit data from one point to another in a given amount of time. It is often measured in 1000 bits per second (kbps). The more bandwidth available, the more VoIP calls a network can support. If your Internet connection has very limited bandwidth, the quality of a call will be lower. \n\n__2. Codecs__\nCodecs can be hardware devices or software processes. They are used to compress, encode and decompress data. In the case of VoIP, codecs convert audio voice signals into digital data packets. They then compress these digital signals for transmission and convert them back to the \"other end\" of a call.\n\n__3. Latency__\nThe time it takes for data to be transmitted. The higher the latency, the greater the delay between the start of a transmission and the receipt of data at the other end. High latency can be a problem for VoIP, especially if you are using it for video conference calls. Voice delay is noticeable with latency greater than about 150 milliseconds. Considerably more than that and a conversation will be difficult.\n\n__4. VoIP__\nVoice over Internet Protocol is the technology that allows you to make voice calls over an Internet connection. Audio is repackaged as digital data and transmitted almost instantly to its destination. It is becoming a new standard of business communication for companies of all shapes and sizes.\n\n__5. PBX__\nPBX stands for Private Branch Exchange. It is the name given to a private telephone network used within a company or organization. It is your PBX that allows you to press a button on a desk phone to reach someone else in your office. \n\n__6. IVR__\nIVR or Interactive Voice Response is a feature of traditional telephony. It is the interactive service that allows callers to use menus and manage call transfers - basically an enhanced version of an auto attendant. Think \"press one for accounting\", etc.\n\n__7. DSL__\nDSL stands for 'Digital Subscriber Line'. It refers to the traditional telephone technology that allows for a high-speed connection over existing telephone lines. While allowing the analog telephone signals to travel along the same copper lines.\n\n__8. RTP__\nThe Real Time Transport Protocol. An Internet protocol that often carries the data packets associated with VoIP calls. It also carries audio or video streams for other forms of multimedia communication. Secure Real Time Transport Protocol - The encrypted (and therefore secure) variant of RTP.\n\n__9. SIP Link__\nA means of providing voice communication over the Internet. It is in many ways an alternative to VoIP. It usually involves connecting a PBX to the Internet. It gives additional control to a user, but requires a bit more equipment to get up and running than a VoIP phone system.\n\n__10. Enterprise Telephony__\nThis is the name given to software or applications used to make VoIP calls, such as __Aircall__ or __Ringover__. In case you are using your computer, mobile device or tablet and not a VoIP phone. Most \"softphones\" have an interface that looks like a telephone handset when it appears on your screen. It will have a keyboard, a screen and can be used via a touch screen or computer keyboard.","2025-11-05T15:32:03.108Z","2026-06-02T15:16:38.137Z","2026-06-02T15:16:38.852Z","api::child-page.child-page",{"id":24,"documentId":25,"metaTitle":26,"metaDescription":27,"slug":28,"heroTitle":29,"heroUnderTitle":30,"heroUnderTitle2":31,"heroUnderTitle3":32,"heroCTA":33,"heroVideoUrl":34,"blog":35,"createdAt":36,"updatedAt":37,"publishedAt":38,"locale":39,"__type":87},{"id":90,"documentId":25,"metaTitle":91,"metaDescription":92,"slug":49,"heroTitle":93,"heroUnderTitle":94,"heroUnderTitle2":95,"heroUnderTitle3":96,"heroCTA":97,"heroVideoUrl":34,"blog":98,"createdAt":99,"updatedAt":99,"publishedAt":100,"locale":48,"__type":87},6919,"Geschäftstelefonie effektiv nutzen","Geschäftstelefonie ist entscheidend für Produktivität. Erfahren Sie, was Sie wissen müssen, um im Bereich zu glänzen!","Was Sie über Geschäftstelefonie wissen sollten","Entdecken Sie das professionelle Telefonsystem für KMU","Verbessern Sie Ihre Kommunikation","Bleiben Sie organisiert","Vereinfachen Sie Ihre Kommunikation","Seit der Erfindung des Telefons durch Alexander Graham Bell im Jahr 1876 hat sich viel verändert. Werfen wir einen Blick auf Ursprung und Entwicklung dieses einzigartigen Werkzeugs... Am 14. Februar 1876 meldete der britisch-amerikanische Alexander Graham Bell ein Patent für ein Audiosystem an. Das Telefon war geboren!\n\nKönnen Sie sich Ihr Leben heute ohne dieses Gerät auf Ihrem Schreibtisch vorstellen? Mit so vielen Entwicklungen in etwas mehr als einem Jahrhundert ist die Geschichte der __Geschäftstelefonie__ äußerst reichhaltig. Sie werden es selbst sehen.\n\nKommunikation, genauer gesagt Geschäftstelefonie, ist ein wichtiger Bestandteil der Vertriebsförderung.\n\n## Was ist Geschäftstelefonie?\n\n### Grundlagen der Geschäftstelefonie:\n\nBeginnen wir mit VoIP, das für Voice over Internet Protocol steht. Es wird auch IP-Telefonie, Internettelefonie oder Internetanruf genannt. Es ist eine Alternative zum öffentlichen Telefonnetz (PSTN). Obwohl es kompliziert klingt, ist ein VoIP-Telefonsystem einfach. Geschäftstelefonie oder IP-Telefonie ist eine von Fachleuten zunehmend bevorzugte Kommunikationstechnologie. Sie nutzt das Internet für Telekommunikation und Akquise.\n\nEin Geschäftstelefonsystem ist im einfachsten Fall eine Möglichkeit, Sprachgespräche über IP-Netzwerke zu übertragen. Es ermöglicht Telefonate über eine Internetverbindung statt über eine Festnetzleitung. Die jüngsten Fortschritte machen es zum Standard für Unternehmen, die eine zuverlässige und skalierbare Kommunikation wünschen. Moderne Geschäftstelefonie ist heute stabil und zuverlässig.\n\n### Geschäftstelefonie: ein echter Vorteil?\n\nGeschäftstelefonie bietet eine __kostengünstige__ und unkomplizierte Telekommunikationslösung, die für alle Unternehmen und CRM-Typen geeignet ist. Die Einführung eines solchen Systems reduziert oder eliminiert viele Kosten traditioneller Geschäftskommunikation. Gesprächskosten sind oft deutlich niedriger, und Unternehmen benötigen keine mehreren Leitungen oder umfangreiche Ausrüstung.\n\nEin VoIP-Telefonsystem ist eine Kommunikationsoption, die Sie nicht ignorieren sollten. Doch bevor wir weitergehen, wollen Sie sicher wissen, wie es genau funktioniert.\n\n__Wie funktioniert Geschäftstelefonie?__\n\nBei einem normalen Anruf stellt ein Dienstanbieter (meist ein Telefonanbieter) einen physischen Weg zwischen Ihnen und der angerufenen Nummer bereit. Dieses System nutzt die traditionelle Telefoninfrastruktur, also das Leitungsnetz im Land.\n\nBei Geschäftstelefonie erfolgt die Übertragung anders. Die Audiosignale (Ihre Stimme) werden in digitale Pakete umgewandelt. Man kann sie sich wie Datenumschläge vorstellen, ähnlich wie traditionelle Umschläge, die Ihre Nachricht enthalten. Geschäftstelefonie ist Teil der Akquise-Tools.\n\n![téléphonie ](https://reliable-canvas-66698e1f5b.media.strapiapp.com/pexels_tyler_lastovich_699122_c71f82ce69.jpg)\n\n## Wie werden Signale übertragen?\n\nDie Umwandlung der Audiosignale in digitale Pakete erfolgt durch sogenannte \"__Codecs__\". Codecs sind Hardwaregeräte oder Softwareprozesse. Sie komprimieren die Sprachsignale und kodieren sie in digitale Signale. Um im Bild zu bleiben: Sie stecken Ihre Worte in digitale Umschläge.\n\nDie Datenpakete werden dann über IP übertragen, entweder über ein lokales Netzwerk (LAN) oder online. Oft erfolgt die Übertragung via Real Time Transport Protocol (RTP) oder, falls verschlüsselt, via Secure Real-Time Transport Protocol (SRTP). Dieser Schritt ist wie ein Postbote, der Ihre Umschläge zustellt.\n\nDie Pakete erreichen ihr Ziel fast sofort. Dort werden sie von Codecs dekodiert und dekomprimiert, um die digitalen Daten wieder in Audiosignale umzuwandeln. Der Empfänger hört Ihre Stimme wie bei einem normalen Telefonat. Die Codecs am Sender öffnen die Umschläge zum Lesen.\n\n[Verbessern Sie Ihre Kommunikation](https://www.leexi.ai/demo#cta)\n\n## 10 technische Begriffe der Geschäftstelefonie\n\n__1. Bandbreite__\nDie Fähigkeit eines Netzwerks, Daten in einer bestimmten Zeit zu übertragen, meist in Kilobit pro Sekunde (kbps). Mehr Bandbreite ermöglicht mehr VoIP-Gespräche. Bei geringer Bandbreite leidet die Gesprächsqualität.\n\n__2. Codecs__\nHardware oder Software, die Daten komprimieren, kodieren und dekodieren. Bei VoIP wandeln sie Audiosignale in digitale Pakete um und zurück.\n\n__3. Latenz__\nDie Zeit, die Daten für die Übertragung benötigen. Hohe Latenz führt zu Verzögerungen, was bei VoIP und Videokonferenzen problematisch ist. Verzögerungen über 150 ms sind hörbar und erschweren Gespräche.\n\n__4. VoIP__\nVoice over Internet Protocol ermöglicht Telefonate über das Internet. Audio wird als digitale Daten fast sofort übertragen. Es wird zum neuen Standard der Geschäftskommunikation.\n\n__5. PBX__\nPrivate Branch Exchange ist ein privates Telefonsystem innerhalb eines Unternehmens. Es ermöglicht interne Anrufe per Tastendruck.\n\n__6. IVR__\nInteractive Voice Response ist ein interaktives Menüsystem in der Telefonie, z.B. \"Drücken Sie 1 für Buchhaltung\".\n\n__7. DSL__\nDigital Subscriber Line ist eine Technologie für schnelle Internetverbindungen über herkömmliche Telefonleitungen.\n\n__8. RTP__\nReal Time Transport Protocol überträgt Datenpakete bei VoIP und Multimedia. SRTP ist die verschlüsselte Variante.\n\n__9. SIP-Link__\nEine Methode zur Sprachkommunikation über das Internet, oft als Alternative zu VoIP. Verbindet PBX mit dem Internet und erfordert mehr Ausrüstung.\n\n__10. Enterprise Telephony__\nSoftware oder Apps für VoIP-Anrufe, z.B. __Aircall__ oder __Ringover__. 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