Transform your customer service with remote visual support by Apizee
- Optimize the management of your customer interactions in real time
- Facilitate Collaboration and improve your team's efficiency
- Transform customer relations with innovative tools
In a world where customer satisfaction has become the cornerstone of business success, customer relationship management (CRM) tools are indispensable allies. Apizeespecializes in secure videoconferencing solutions and video expertise. It offers real-time communications tools (WebRTC) that are revolutionizing the management of customer interactions. Apizee enables audio, video and messaging interactions directly via web browsers, without the need for plug-ins or additional software.
Discover how Apizee can revolutionize your customer interactions thanks to its wide range of features.
What is Apizee?
Apizee is an innovative French visual engagement platform that transforms your customer interactions with its secure remote visual support solutions. With Apizee, you can optimize the management of your customer exchanges in real time, facilitate collaboration within your team and improve its efficiency. With digital tools such as video chat, screen sharing, co-browsing, screen annotations and computer vision, Apizee creates an interactive and enriching experience for your customers.
Apizee uses WebRTC (Web Real-Time Communication) technology to enable high-quality real-time interactions, without the need for plug-ins or additional downloads. This means you can offer instant assistance to your customers, boosting engagement and loyalty. With Apizee, you can revolutionize your customer service using visual assistance.
The 7 key features of Apizee
1. Remote Visual Support for Customer Service
Apizee focuses on remote visual support for customer service. The aim is to offer superior service using video communication, which enables human, personalized and reassuring exchanges. This speeds up problem resolution and strengthens customer confidence in brands. With its wide range of collaborative features, Apizee enables seamless, uninterrupted online assistance, guaranteeing clear, effective communication.
2. Remote Visual Support for Field Service
Apizee's remote visual assistance for industry and maintenance improves the efficiency of agents in the field, speeds up problem resolution and reduces the risk of error. Professionals can collaborate in real time, sharing their screen and highlighting key points of the intervention. This collaborative approach boosts operational performance.
3. Videoconferencing for scheduling and remote meetings
Apizee offers a secure videoconferencing solution for smooth and efficient remote meetings. Businesses can hold meetings without having to download an application. Features such as co-browsing, file sharing and appointment scheduling make these interactions much easier.
4. Telehealth solution for the Medical Sector
When it comes to telehealth, Apizee offers video consultations specially designed for the medical sector. Remote consultations can be organized quickly and securely, without the need for downloads.
5. API integration
Apizee offers a wide range of APIs for easy integration of real-time communication features into websites, mobile applications and business tools. Their solutions integrate with various customer service tools, contact centers, CRM, Field Service Management software, etc.
6. Co-browsing and screen sharing
Apizee's co-browsing and screen-sharing tools enable advisors to guide customers in real time on their own screen, ideal for product demonstrations or solving complex technical problems. These features enhance the quality of assistance provided by advisors, making each support session more productive and useful for the customer.
7. Recording and personalization
Apizee lets you record videoconference and chat sessions. These recordings are useful for employee training, quality audits, or for revisiting interactions, thus improving internal processes. The platform ces of Aan also be customized to meet specific business needs.
The 5 advantagpizee
1. Improved customer satisfaction
By using Apizee, companies can offer fast, efficient responses to their customers. Above all, Apizee enables companies to configure tools to meet their specific needs and requirements. This ability to solve problems in real time using a variety of communication tools strengthens the relationship of trust between the company and its customers. Thanks to remote visual support, Fnac-Darty achieves a 97% customer satisfaction rate.
2. Reduced operational and environmental costs
Remote visual support reduces technician travel, cutting transport costs and carbon footprint. Groupe Atlantic has reduced technician travel by 40% since implementing Apizee. In fact, it enables remote diagnosis and resolution, speeding up business processes and improving overall operational efficiency.
3. Flexibility and accessibility
Thanks to its cloud base, Apizee is highly flexible and accessible. Employees can use the platform from anywhere, as long as they have an Internet connection, enabling them to maintain a high level of customer service, even remotely, and ensure operational continuity in all circumstances.
4. Security and Compliance
Apizee offers 100% European solutions. It ensures the confidentiality and security of personal data thanks to data hosting in Europe, advanced encryption protocols and compliance with GDPR regulations.
5. Industry adaptability
Apizee meets the needs of a wide range of industries, including insurance, banking, retail, telecoms and media, public administration, healthcare as well as utilities and manufacturing. This diversity demonstrates the platform's flexibility and adaptability.
Conclusion
Apizee is a versatile, high-performance solution for businesses. By adopting Apizee, you can put customer satisfaction at the heart of your strategy, ensuring sustainable growth and loyalty. Apizee's advanced functionality reduces operational and environmental costs. To find out more about how Apizee can transform your customer relationships, visit their website.
A strong commitment to your security and that of your data
ISO-27001 Certification
GDPR compliance
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